Refund policy

HypeSelection Sales Policy

Refund Policy

Last Updated: 02.02.2026

Returns General Policy

All sales made through www.HypeSelection.com are considered final. We stand by the quality and authenticity of every product we sell, and we strive to provide detailed descriptions and clear images to help our customers make informed choices.

Exchange Policy

Items can be exchanged within 7 days of delivery and only one exchange is permitted per order. Once an exchange has been processed, the sale is considered final and no further exchanges will be allowed.

For an exchange, please ensure the item is untouched, in its original state as received, and housed in its original packaging. A receipt or proof of purchase is essential. If there is any tampering to the item or its packaging, the item will not qualify for an exchange.

In the event of an exchange, the replacement item must be of equal or higher value than the original purchase. If the replacement item is of higher value, the price difference must be made at the time of exchange. If the replacement item is of lower value, the remaining balance will be issued as store credit only. No partial credit card or cash refunds will be issued.

For exchanges, customers may visit our store or return the item using a courier of their choice. All return shipping costs are the responsibility of the customer.

Items bought during promotions or at a discount are not eligible for exchange.

All sales of clothing, accessories, and figures are final and non-exchangeable.

Refunds

We do not offer full or partial refunds on any of our products, unless the item you received is defective. For the purposes of this policy, a defective item is defined as one with a manufacturing fault or an item that does not match the description provided on our website. In the case of a defective product, please contact us within 7 days of receiving the product to initiate the process.

A defective item may be eligible for either an exchange or a full refund, at the customer’s preference, subject to review and confirmation by our team.

Where a refund is approved, it will be issued to the original payment method used at the time of purchase. Please allow up to 2 weeks for the refund to reflect in your account.

Please note that HypeSelection reserves the right to refuse refunds or exchanges on items that are considered to be unfit for resale.

Process for Reporting a Defective Product

Contact our customer service team at customerservice@hypeselection.com with the subject line “Defective Product - [Your Order Number].” Provide a detailed description of the defect and include clear photographs, if possible.

Our team will review the information provided and, if the defect is confirmed, will guide you through the refund or exchange process.

Please note that items that are damaged due to misuse, negligence, or not following care instructions are not considered defective and will not be eligible for a refund or exchange.

Exclusions

We will not offer refunds under the following circumstances:

  1. Change of mind after purchase.

  2. Incorrect size ordered (unless it differs from the size guide provided on our website).

  3. Items bought using store credit even partially cannot be refunded or returned.

  4. Damage resulting from misuse, negligence, or not following care instructions.

Updates to this Policy

We reserve the right to modify this refund policy at any time. Any updates will be reflected by revising the “Last Updated” date at the beginning of this document. Customers are encouraged to review this policy periodically. Any purchases made prior to a policy update will be governed by the policy in effect at the time of purchase.

Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at customerservice@hypeselection.com.